The manager calls me and says bring your truck back tomorrow and will fix's any problems you're having. Now it drives great Thanks, Global Auto Care
Hi Greg! We are thrilled to hear about your positive experience at Global Auto Care. Our team takes pride in providing exceptional service to our customers, and we are delighted that your truck is now driving great. Thank you for choosing us for your automotive needs!
Very helpful. Fixed the issue and explained everything to me before the work was done. I will definitely return. The people were very nice and knowledgeable. Much appreciated.
Thank you, Robert, for your five-star review! We appreciate your kind words. It's great to hear that you had a positive experience at our shop. We strive to provide excellent service and make sure our customers are well-informed. We look forward to serving you again in the future!
Such a scam place !!! Beware! People out there should not take their vehicles there. Went in for Ac work had my truck for 3 weeks ,when I picked it up they had a different dashboard in place of mine but never told me when I was driving away I noticed it. even a different color ,management said when guys in their shop break something their allowed to replace it.never thought it would be with a different color and some magnets glued on ,it was a used one .They also broke lighter in truck and knocked some wires off dashboard underneath. Last when I took truck to detail I noticed over pray of red paint on door and step panels I know it wasn't like that begore because I had just buffed both step panels and they are chrome. After looking at side of truck I noticed where they painted it and door was still dented something definitely happened but never told me . Never went back because I already knew they would lie like they did the 1st time . Disgrace is what it is And guaranteed any of the stars they have on this site is probably a bunch of bull. Beware and I've heard of similar from other people after telling my story.
Paul, thank you for your feedback and for trusting us to service your truck. Because your review leaves out important facts, I would like to clarify what actually happened. You originally came to us for an A/C problem. We replaced the evaporator on your 11-year-old truck, a major repair that requires removing the dashboard and multiple interior plastic components. With older vehicles, these plastic pieces become extremely brittle from years of heat and sun exposure. During the repair, the plastic trim surrounding the radio cracked. We took responsibility, ordered a replacement, and replaced it at our expense. When you later pointed out that the replacement trim had a phone-mounting base attached, I immediately found another one, called you back, and replaced it again at no cost to you. Your statement that we installed a different dashboard or a different-colored dashboard is incorrect. The dashboard was never replaced. The part replaced was the radio trim housing. After we addressed your concern, you did not mention any additional problems and left our shop satisfied in May. Most importantly, you have not reported any problem with the A/C repair itself, which was the reason you originally brought the truck to us. Regarding the paint issue mentioned in your review, we performed mechanical work inside your vehicle and do not perform body or paint repairs. That concern was also never brought to our attention. When you came to us, you personally told me you chose our shop because of the good things you had heard about us. We respect your right to leave a review, but we also believe future customers deserve to know the complete facts—including that when an issue occurred, we took responsibility, paid for the replacement, and immediately addressed your concerns.
Thank you for your 5-star review, Starling! We're delighted to hear that you had an excellent experience at Global Auto Care. Please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future!
I went to Global auto care center to have a front end alignment done on my f150 . After I drove off l realized it was worse , pulling to the left and the steering wheel was nowhere near straight. So if you need an alignment that's not the place to go. Or anything else for that matter.
Greg, we're sorry to hear about your experience. We take customer satisfaction seriously and would like to make this right. Please give us a call so we can discuss the issue in more detail and work towards a resolution.
Global Autocare Center is a shop in Naples that I can trust to perform top quality service on my vehicle. The manager Ernesto approved my service only/specific request to clean my EGR ports of carbon buildup. A service most local shops don't offer. He also provided me with before and after photos of the EGR carbon buildup in the ports for quality assurance purposes. The tech who actually performed the service goes by Rocco if I'm not mistaken. A very talented/skilled and well spoken young man. My car is running much better at idle, fuel economy is way up, and the check engine light is off and has not come back on. Global Autocare Center will be my preferred service center moving forward and if Rocco is available, I'll be requesting him as the tech to perform the service.
Jonathan, thank you so much for sharing your fantastic experience at Global Autocare Center! We're thrilled that you were pleased with our top-quality service and the attention to detail we provide. We'll be sure to pass along your kind words to Ernesto and Rocco. It's wonderful to hear that your car is running better than ever. We look forward to serving you again soon!
Thank you, Jonathan, for your fantastic review! We are thrilled that you had such a positive experience with us. We work hard to provide excellent service to our customers, so it's always rewarding to hear when we succeed. If you ever need anything in the future, please don't hesitate to reach out!
For 3 years 2 local Dealers worked on my car and actually were unable to either diagnose or properly repair my 2012 Hyundai Equus. I finally went to Global mechanics and within a week complete resolved all of my vehicle's problems. My advice-if you have a foreign vehicle, no matter how sophisticated, I recommend Global Auto Repair. They are true Master Mechanics.
Thank you, Malcolm, for trusting us with your Hyundai Equus. We are thrilled to hear that we could solve your car's issues after the previous struggles you faced elsewhere. Your recommendation means the world to us! We're always here to help with any foreign vehicle needs.
We're thrilled to hear about your positive experience, Randy! Thank you for taking the time to share your feedback with us. It's delightful to know that we were able to meet your expectations. We value your support and look forward to serving you again soon!
Highest recommendation for Global Autocare in Naples. They solved the problem right the first time, and promptly. Great communication, too.
Thank you for the glowing review, Daniel! We're thrilled to hear that you had such a positive experience at Global Autocare. It's great to know that our prompt and efficient service, along with our clear communication, left such a strong impression. We appreciate your highest recommendation and look forward to assisting you again in the future!
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